At Engageways, customer satisfaction is our top priority. We strive to provide the best social media marketing (SMM) services with fast delivery and high-quality engagement. However, we understand that there may be instances where you need a refund. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds only under the following conditions:
✔ Service Not Delivered – If your order is not completed within the expected timeframe, you may request a refund.
✔ Duplicate Payments – If you accidentally make a double payment for the same order, we will refund the extra amount.
✔ Partial Completion – If a service is only partially delivered, we will issue a partial refund based on the undelivered portion.

2. Non-Refundable Cases

We do not provide refunds in the following situations:
❌ If you enter the wrong username, link, or details, resulting in failed delivery.
❌ If the service is in progress (once started, we cannot stop or refund).
❌ If there is a drop in engagement due to a platform’s algorithm change or user activity.
❌ If the order has been fully completed as per the service description.
❌ If your social media account violates the platform’s terms and policies.

3. Refund Request Process

If you believe you qualify for a refund, follow these steps:
1️⃣ Contact Our Support Team – Submit a request via our customer support portal or email.
2️⃣ Provide Order Details – Include your order ID, service type, and issue details for verification.
3️⃣ Review Process – Our team will investigate and process refunds within 3-7 business days if eligible.

4. Payment Reversal

✔ Refunds will be issued to the engageways account wallet.

5. Order Cancellation

Orders cannot be canceled once processing has started. If the order is still pending, you may request cancellation by contacting our support team immediately.

6. Changes to Our Refund Policy

Engageways reserves the right to update or modify this refund policy at any time. Please check this page regularly for any updates.

💬 For Refund Requests or Queries:
📩 Email: support@engageways.com
📞 Customer Support: Available 24/7

By using our services, you agree to this refund policy. If you have any concerns, feel free to reach out to us!